Last updated: January 1, 2025 · We aim to make every refund simple and fair.
100%
Refund for doctor no-shows
Automatic — no request needed
5–7
Working days to process
Back to original payment method
24/7
Refund support available
Via app, email, or WhatsApp
Our Commitment: We believe in fair and transparent refunds. If a service is not delivered as promised, you will be refunded — no questions asked.
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Doctor does not join / no-show | 100% Refund | Automatic within 24 hrs |
| Patient cancels 2+ hours before | 100% Refund | 5–7 working days |
| Patient cancels within 2 hours | 50% Refund | 5–7 working days |
| Patient cancels after session starts | No Refund | — |
| Technical failure on our end | 100% Refund | 5–7 working days |
* For rescheduled consultations, the original fee is carried forward with no cancellation charge.
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Cancelled before sample collection | 100% Refund | 5–7 working days |
| Lab unable to process the test | 100% Refund | 5–7 working days |
| Report delayed beyond committed TAT | Partial refund / free retest | Case by case |
| Cancelled after sample collected | No Refund | — |
| Wrong test booked by patient | 50% Refund (before collection) | 5–7 working days |
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Phlebotomist does not arrive | 100% Refund | Automatic within 24 hrs |
| Patient cancels 4+ hours before | 100% Refund | 5–7 working days |
| Patient cancels within 4 hours | Refund minus ₹50 visit charge | 5–7 working days |
| Patient unavailable at the time | Refund minus ₹100 visit charge | 5–7 working days |
| Scenario | Refund Amount | Timeline |
|---|---|---|
| Cancelled before kit is dispatched | 100% Refund | 5–7 working days |
| Cancelled after kit dispatched | Refund minus ₹299 kit cost | 5–7 working days |
| Kit returned sealed and unused | 100% Refund | After kit received by us |
| Sample sent to lab | No Refund | — |
| Lab fails to process sample | 100% Refund or free retest | 5–7 working days |
Open the App
Go to My Bookings → select the booking → tap Request Refund.
Select Reason
Choose the reason for cancellation and add any supporting details or screenshots.
Confirmation
You'll receive a confirmation SMS/email within 2 hours with a refund reference ID.
Refund Credited
Amount is credited to your original payment method within 5–7 working days. UPI refunds may arrive faster (1–3 days).
The following are strictly non-refundable:
If you are not satisfied with a refund decision, you may escalate by:
Our Grievance Officer will respond within 5 working days and resolve within 30 days as per IT Act 2000 guidelines.
Support Hours
Mon–Sat: 9AM–7PM
App Support
24/7 via in-app chat